Party Mania UK Terms And Conditions

Effective as of 19th October 2022. These updated Terms And Conditions supersede any previous iterations.

The following document outlines the Terms and Conditions when booking with Party Mania UK. Please ensure you read this document in its entirety. Once you agree to the terms and conditions upon booking, a legally binding contract is formed. If you have any questions, are uncertain and/or need clarity about any part of these Terms and Conditions, you must contact us before you place a booking.

Summary

1. Definitions

2. Placing A Booking

3. Quotes, Payments And Refunds

4. Logistics

5. Equipment Breakdown

6. Power Requirements

7. Deliveries And Collections

8. Setup Location

9. Equipment

10. Weather

11. Health And Safety; Supervision Requirements

12. Insurances And Liability

13. Cancellations

14. Complaints

1 - Definitions

1.1 - “The Client” - refers to the hirer; the person or organization creating a booking with “The Company”

1.2 - “You” - refers to the hirer; the person or organization creating a booking with “The Company”.

1.3 - “The Hirer” - refers to the hirer; the person or organization creating a booking with “The Company”.

1.4 - “The Company” - refers to Party Mania UK

1.5 - “Us” - refers to Party Mania UK

2 - Placing A Booking

2.1 - By creating a booking online, over the phone, via email or any other method it is deemed and understood that the client fully agrees and bound by these terms and conditions, cancellation policy and enter into a contract with the company.

2.2 - When booking online our system will show you the availability of our equipment or service for that day. It does not show nor guarantee a time for delivery, setup, or collection.

2.3 - Outdoor hires are delivered and set up between 8am and 11am; we do not guarantee the time you request when booking. Outdoor hires are set down and collected from 5pm; we do not guarantee the time you request when booking.

2.4 - Indoor bookings or other time sensitive bookings; it is the clients responsibility to contact via phone or email to confirm we can meet your time requirements. The company will let you know as soon as possible whether it is possible to meet your requirements.

2.5 - When placing an order please ensure you have written permission of the land owner/venue/council or other relevant body. The client must send copies of the permission to the company when requested. Copies of our Public Liability Insurance, PAT Testing and other documents are available upon request. If you have any queries, please contact us before ordering.

2.6 - In the instance the clients chosen location requires proof of Public Liability Insurance, they must inform us no later than 1 week prior to the booking date. You must supply a contact phone number and eMail address for the venue. We will then send proof directly to the relevant person/organization. This is to prevent fraudulent use of our certificate.

3 - Quotes, Payments And Refunds

3.1 - All prices listed online are subject to change without any prior notice.

3.2 - All quotations are valid for 7 days; after this your quote will expire and no longer be valid

3.3 - All bookings are subject to a minimum £20.00 Booking Fee; this must be paid at the time of booking. Any bookings placed without a Booking Fee paid will not be confirmed; nor honored.

3.4 - Booking Fees are non-refundable and non-transferable. Exceptions are at the company's discretion, and are not guaranteed in any way.

3.5 - In the instance the company makes an exception to transfer a booking fee to another day, we do not guarantee availability of the original equipment.

3.6 - In the instance the company makes an exception to transfer a booking fee to another day, it must be within 45 days of the original booking date.

3.7 - In the exception the company agrees to a refund of any kind, refunds may take up to 14 days to authorize.

3.8 - Once the company authorizes a refund, it may take up to 14 days to arrive back in the original account used for payment

3.9 – The company’s securely encrypted payment system, ‘Square’ stores the clients card details on file. This allows the company to collect any outstanding balances; before, during or after the clients booking.

3.10 - The company reserves the right to charge the Card-On-File for any costs incurred as a result of loss, damage, cleaning charges or additional customer requests. You will be notified before charges are made. An invoice and receipt of payment will be provided.

3.11 - When the client agrees to the Terms And Conditions in this document, they are giving permission for the company to authorize payments and charges

3.12 - The company does not offer any form of credit facility.

3.13 - Any balance owed on a booking must be paid in full, either in advance or upon delivery. Payment may be made in cash, by bank transfer, card payment via Facile Pay (a payment service provided by Stripe) or online by Square.

3.14 - If the client refuses to make payment, our team reserves the right to cancel the booking. If any equipment has been delivered and set up, our team reserves the right to set down and remove the equipment. The client will be responsible for the full balance.

3:15 - Any unpaid balance that is not paid within 30 days of the booking date may result in court action. The company reserves the right to charge interest; at 3% above the Bank Of England current rate.

3:16 - Miscellaneous Charges; below is a list of all miscellaneous charges. The client must read this carefully, as you agree that we may charge the card on file or invoice you for any of the following if the company deems necessary:

• If the equipment is found to be in an unclean condition for any reason, a £50 cleaning charge will be issued.

• If the equipment is damaged, we will charge a minimum of £50, up to the full value of a replacement item; including any loss of earnings as a result of bookings lost.

• If the ball pit balls are not bagged up upon collection, we will charge £20. This is to cover the time lost when we have to bag them.

• If any equipment has been intentionally soaked with water or any other fluids, we will charge £50. This does not apply to adverse weather; it is reasonable this is not the clients fault.

• Any facepaint being present on the equipment will result in a charge. This will range from £50 for cleaning, up to the full value of a replacement item if we cannot remove the stains; including any loss of earnings as a result of bookings lost.

• If we are delayed as a result of the client, the location, or any other reason other than the companies performance, we may charge at a rate of £10 per 10 minutes.

• If we are called out to an equipment breakdown and it is shown not to be the fault of the company or it’s equipment provided, or is a false alarm, we may charge a £20 call out charge.

4 - Logistics

4.1 - All delivery and collection times are used for guidance with outdoor hires. Due to the high number of clients who book delivery between 8am and 9am, we cannot guarantee a delivery time. For time sensitive hires (such as halls, venues and events) that have been agreed before booking, we will do our best to ensure we arrive at the times agreed.

4.2 - As per section 2.3, outdoor hires are delivered and set up between 8am and 11am; we do not guarantee the time you request when booking. Outdoor hires are set down and collected from 5pm; we do not guarantee the time you request when booking.

4.3 - The company cannot be held responsible for delays outside of its control. These include but are not limited to; traffic, parking, breakdowns, adverse weather, or delays at previous bookings.

4.4 - The company expects a minimum of 30 minutes of time allocated for delivery and setup; and for set down and collection. For time sensitive hires (such as halls, venues and events), we recommend 1 hour of time allocated instead. If you have hired more than one piece of equipment, please allow a reasonable amount of additional time.

4.5 - If you are unsure of the time needed for us to set up or set down equipment, you must make sure to contact us before you book and agree to the terms and conditions. We will not be held responsible for any consequences if you have not spoken to us first, and do not leave a reasonable amount of time.

4.6 - The company will not be held liable for any losses or costs incurred as a result of the above points. No compensation will be offered

5 - Equipment Breakdowns

5.1 - In the instance of a fault with any of the equipment that has been hired, the client must make us aware via phone or text as soon as is safe to do so.

5.2 - If any piece of equipment fails, it is advised to make sure all people involved are safe, removed from the equipment and advised not to use the equipment until further notice from the company.

5.3 - We will aim to get a member of our team to attend and inspect the equipment, where possible. This is subject to staff availability.

5.4 - Where possible, if we are unable to get your chosen equipment back in working order, we will offer a replacement. This is subject to availability, and we do not guarantee you will receive an identical replacement. We will offer what is available, based on what is not booked out, and is as close as possible to what we originally supplied

5.5 - We aim to organize a replacement within 2 hours, where possible. This is not guaranteed; if our staff are already fully booked we may not be able to assist.

6 - Power Requirements

6.1 - All of our inflatables require their own power supply. This is usually in the form of a wall socket, or outside socket. If using an outside socket, it must be using a normal circuit from a main fuse box with RCD protection. We cannot use sockets that are not on a protected, rated circuit.

6.2 - If you are planning to use power in an out building (for example, a shed, summer house or garage), the power supply must be run through an armored cable, with a fuse box that has RCD protection. We cannot use any sort of home made power solution; it must be of professional standards.

6.3 - We supply up to a 40 metre extension lead with our inflatables. We cannot use any longer than this, due to a few factors. The current drawn by the blower is approximately 7 amps, with a startup current peaking at approximately 10 amps. Over a longer distance, voltage drop, resistance in the cable, and heat become of concern. If you are uncertain, please contact us first before you book and agree to the terms and conditions.

6.4 - If you hire more than one inflatable (for example, a bouncy castle and an inflatable ball pit) we will need 1 socket per inflatable. We cannot run more than 1 inflatable per extension lead. We will supply additional extension leads where needed.

6.5 - If hiring a venue, such as a hall or social club, please contact them and check if they have additional charges for inflatables. Some venues have started charging per inflatable, to cover the cost of their electricity. We are not responsible for these charges, it is the client's responsibility to check before booking.

6.6 - We will not supply any form of generator or power supply. It is the customers responsibility to make sure power is covered. If the client decides to hire a generator, it is their responsibility to ensure it meets the power requirements. The operation, fueling and maintenance of any customer supplied power is not the responsibility of the company.

6.7 - The client should not touch the power supply to our equipment. This includes but is not limited to plugging any additional accessories such as speakers, lights or other items into the extension lead. Should there be a fault with the clients equipment and it trips the electric supply to an inflatable, a safety risk is created.

7 - Delivery And Collection

7.1 - As per section 4.1, all delivery and collection times are used for guidance with outdoor hires.

7.2 - As per section 2.3, outdoor hires are delivered and set up between 8am and 11am; we do not guarantee the time you request when booking. Outdoor hires are set down and collected from 5pm; we do not guarantee the time you request when booking.

7.3 - Where times have been specified, we will do our best to cater to this. However, due to the high demand for certain times, we cannot guarantee this. If you are uncertain, please contact us first.

7.4 - Where you have booked for an overnight hire, we will pick up before midday the next day. We do not guarantee a time for collection. If the equipment is booked out for the next day, we reserve the right to arrive first thing the next morning to collect the equipment. If it is not booked out the next day, we will typically collect after we have finished outdoor deliveries.

7.5 - Overnight hire does not mean you keep the equipment for the whole next day - if you wish to keep the equipment for the whole day it will be a multi-day hire. Please make sure you check this when booking - we cannot guarantee availability. The area must be lockable and secure; the client is liable for any loss or damages incurred.

7.6 - If you book an overnight hire and wish to request to keep the equipment for the second day, please contact us. If it is available, we will discuss the price and charge the Card-On-File or invoice for the additional amount.

7.7 - We offer a guaranteed collection after 7pm. If you choose to add this, we will not attempt collection anytime before 7pm. However, we may arrive promptly after 7pm; we do not guarantee any later than that.

7.8 - If you request a collection after 9pm, it will be charged at the overnight hire rate; even if we collect the same day. This is typically outside of our normal work hours, and the additional money covers paying our staff to stay late.

7.9 - Once the equipment has been set up, we will inspect the equipment to make sure it is safe and ready for use. Once our staff leave, the client is solely responsible for the safety of any users, and the care of our equipment.

7.10 - The client is liable for any loss, breakage, damage or theft of our equipment (including overnight hires) from the moment our staff leave the delivery, to the moment they set down for collection. The charge will vary, from the cost of repair, up to the full value of replacement. This will include any loss of earnings if other future bookings are lost. You will be notified, and payment taken from the Card-On-File. If there is no Card-On-File, an invoice will be issued. A receipt of payment will be provided.

7.11 - It is the customers responsibility to make sure access to the setup area is clear, free and appropriately sized to move the equipment through. Most of our inflatables require a minimum of 1m width to pass through, although additional space may be require for larger inflatables. If we are passing through an alley, side access, or garage, it is the clients responsibility to make sure access is clear of obstructions (for example, bins, ladders or other objects)

7.12 - The client must not refuse to allow set down and collection of any equipment, for any reason.

7.13 - Our drivers can be on strict schedules during busy periods. On arrival, we must be able to set up the equipment promptly without delay. If deemed necessary, we may charge for any delays, as per Section 3.16.

7.14 - Equipment that has been hired the previous day may arrive and need to be cleaned on delivery. Our team will ensure that it is hoovered and wiped over before they leave. If you have any concerns, please make sure they are raised before the driver leaves.

8 - Setup Location

8.1 - It is the clients responsibility to make sure there is adequate space to set up the equipment chosen. The dimensions of the product, and the space required can be found on each products page, under the size tab.

8.2 - It is the clients responsibility to ensure the surface to set up on is appropriate. For most outdoor inflatable hires, this will be on natural grass only. Our inflatables are secured using 400mm metal anchor stakes, so we cannot setup on hard surfaces outside.

8.3 - If the client requests it to be setup on artificial grass, they will need to provide written consent to peg through. This will leave irreparable holes, and we accept no liability or responsibility for replacement or compensation. Without written consent, we will not set up the equipment.

8.4 - If the setup location has any power cables, gas mains, water supplies or anything else within 0.5 metre underneath the setup location, they must advise the member of staff delivering the equipment before they start to set up. We accept no liability or responsibility for any damages or losses, and will not offer any compensation.

8.5 - If on delivery, staff identify the chosen area is not suitable for setup they will advise and check if another area may be suitable. If there is no suitable location, and the hire cannot be completed, the client is still responsible for full payment of the equipment. This includes but is not limited to the wrong surface type, no safe way to secure the equipment, trees or other obstructions, over hanging trees or roofs, lack of access, or excessive stairs/distance from the vehicle to the setup location.

8.6 - Once the equipment has been set up in the agreed location and secured, it must not be moved. Under no circumstances should the client, or anyone who isn’t a member of staff, attempt to move, relocate or reposition the equipment. This poses a serious safety risk if done incorrectly.

8.7 - Where access is required through a house, garage or building, we accept not responsibility or liability for damage to any goods or items. Our staff are trained and will take the utmost care, advising if anything may be at risk or should be moved. Nonetheless, we will not compensate for any accidental damages.

9 - Equipment

9.1 - All sizes and measurements are approximate and are to the best of the company's knowledge. Product sizes are usually supplied by the equipment manufacturer, and required space is additional to this to allow space for the equipment, the blower, the mats and space around the castle to prevent any rubbing or other issues.

9.2 - We reserve the right to update, change or amend the product information at any time without notice.

9.3 - All hired equipment remains the property of the company at any and all times

9.4 - The company reserves the right to substitute any hired equipment with another of a similar nature, in the event the chosen equipment becomes unavailable (for example, due to damage to the equipment). We will notify the customer of our decision at the earliest time.

9.5 - The company reserves the right to use any images of our equipment, regardless of who took the image. Our staff always take pictures on completion of setup. These images may be shared to our website, social media, or various other means for advertising and promotion.

10 - Weather

10.1 - As a general rule, we will always attend the setup location, regardless of weather. However, we cannot legally set up outdoor hires in winds that exceed 24mph (average speed, or gust speeds) or torrential weather. If we attend and the weather is not suitable, we will advise we cannot go ahead with the hire.

10.2 - If the wind speeds are within the legal limit, but may change for the worse, we will supply a wind speed recording sheet and an Anenometer to record wind speed. It is the hirers responsibility to take note of our advice and keep track of the wind speed. If the speed exceeds 24mph, any inflatables must be evacuated and powered down until the wind speed drops for 30 minutes consistently.

10.3 - We cannot offer a reduced price if the weather turns and the you don’t feel you got to use the equipment as intended. It is the hirers responsibility to check the weather leading up to the booking day, and make a decision whether to go ahead.

10.4 - If a light rain passes over, the inflatable must be kept inflated. The extension lead should be protected with a plastic bin bag to keep the water away from the electrics. The hirer must keep an eye on how wet the equipment is, and towel dry if necessary.

10.5 - If the weather conditions start to deteriorate (ie heavy rain, thunderstorms, high winds) the equipment should be evacuated and powered down. In the event of thunderstorms, we advise the power is unplugged from your wall socket until the weather calms.

10.6 - If the client chooses to go ahead with a booking, and we arrive to adverse weather, we will not offer a refund. However, we may offer to move your booking to an agreed date, up to 45 days after your initial booking. In this instance, you will not need to pay a second booking fee, we will transfer your original one. We do not guarantee the same equipment will be available, but we will offer a suitable alternative.

11 - Health And Safety; Supervision Requirements

11.1 - The client will make sure that the maximum users and height limits of the equipment hired, will be adhered to at all times. Users of the inflatable should be of similar height and build, to prevent injury.

11.2 - The equipment should never be allowed to be overcrowded.

11.3 - Under no circumstances should users attempt to mis-use the equipment. This includes not climbing or sitting on the walls/sides of our inflatables, climbing on top of the inflatable or attempting to get underneath it.

11.4 - Inflatables with steps should not have users playing on the step. It is there for access to the main area; injury could occur if this is not followed.

11.5 - Users of our slide units should go down sitting, feet first. Do not attempt to jump, roll or go head first down the slide.

11.6 - All shoes, jewellry, belts, glasses, lenses, watches, and loose or sharp objects should be removed before using any of our inflatables. This is not an extensive list of all objects that should not be on the castle; common sense should be used.

11.7 - Under no circumstances should foreign objects be taken on our inflatables. This includes but is not limited to; face paint, sharp objects, animals/pets, toys, food, drink, confetti, glitter, party poppers or streamers, silly string, gum or anything else. These will have their own risks, ranging from choking or injury to users, to staining or damage to our equipment.

11.8 - Under no circumstances should anything be attached to the castle. This includes but is not limited to balloons, banners, posters or bunting.

11.9 - The equipment must be kept clean at all times. The client accepts this responsibility upon booking. We reserve the right to charge (see section 3.16) if our staff aren’t satisfied with the condition upon set down and collection of the equipment.

11.10 - No smoking is permitted on or within 10 feet of the equipment. Any damage will be charged to the client.

11.11 - Users must not be under the influence of drugs or alcohol.

11.12 - The intake for the blower on our inflatables MUST be kept clear at all times. If it is blocked, the inflatable will begin to deflate. This risks injury to the users.

11.13 - Any hire equipment used by under 18s must be supervised by a competent adult. No liability for injury will be accepted.

11.14 - The company reserves the right to terminate any hire if we feel that the users or guests may be putting themselves, others, our staff or our equipment at risk or danger of injury or damage.

12 - Liability and Insurance

12.1 - Any and all users of the hired equipment choose to use it at their own risk.

12.2 - The company is covered by a 5 million pound public liability insurance policy, which covers the equipment only and not the users. It is the clients responsibility to ensure that they have appropriate insurance in place to cover any users and the public.

12.3 - The client agrees to indemnify the company for any damage, loss or theft of the company's equipment whilst in your care. Our insurance theft cover will not cover our equipment whilst on hire. The client is responsible for the cost of repair or replacement in full. If this occurs you will be notified, invoiced and charged accordingly.

12.4 - The client agrees to indemnify the company from any claims, including but not limited to property damage, accident or injury claims for users or the public.

13 - Cancellations

13.1 - If the client requests to cancel a booking prior to 24 hours of the hire date, they will not be charged the full balance amount. The booking fee will not be refunded.

13.2 - If the client requests to cancel a booking with less than 24 hours remaining to the hire date, the full balance amount will still be due.

13.3 - If the client cancels upon arrival, the full balance will still be due.

13.4 - If the company needs to cancel the clients booking for reasons not of fault of the client, the booking fee will be refunded, and the balance will be zero.

13.5 - If the company needs to cancel the clients booking for reasons of fault on the client's side, the full balance will still be owed. This includes but is not limited to an inappropriate setup location, poor access, lack of space, booking on the wrong day, forgetting to cancel or providing the wrong information about the event.

13.6 - All contracts between our company and the client are subject to contract force majeure

13.7 - All payments owed will be taken from your Card-On-File automatically. First you will be notified either by telephone, text or email. If there is no Card-On-File, we will send you an invoice for the amount owed. Invoices must be paid within 30 days. A receipt of payment will be provided.

14 - Complaints

If you feel you are unhappy with any part of our service or equipment, please contact us at your earliest convenience. Where possible, we will aim to take on board any feedback to improve our services in the future.